Privacy Policy

Last Updated: November 2018

Don’t worry, we play nice.

Your privacy on the Internet is of the utmost importance to us. For this reason, we collect and use personal data only as it might be needed to deliver to you our world-class software products, consulting services, and websites – cognigencorp.com, dilisym.com, and simulations-plus.com (collectively, our “Services”.)  Your personal data includes:

  • Name
  • Company
  • Address
  • Telephone Number
  • Email Address
  • Other data collected that could directly or indirectly identify you

Because we gather certain types of information about the users of Simulations Plus’ websites, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses: (1) what information we gather, (2) how we use it, and (3) options we provide for you to access, update, or otherwise take control of your personal data we process. We encourage you to read the summaries below and to click on the accordion sections if you’d like more information on a particular subject.

If at any time you have questions about our practices or any of your rights described below you may reach our Data Protection Officer (“DPO”) and our team that supports this office by contacting us at privacy@simulations-plus.com. This inbox is actively monitored and managed.

1. Information we gather and track

Simulations Plus websites gather information so that we can provide the best possible experience when you utilize our Services. Most of what you could consider personal data is collected directly from you when you:

  • Create an account or purchase any of our Services (ex. billing information, include name, address, and/or credit card number);
  • Request assistance from our outstanding customer support team (ex. email address or phone number);
  • Complete contact forms or request newsletters or other information from us (ex. email); or
  • Participate in surveys, apply for a job or otherwise participate in activities we promote that might require information about you.

However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work, expand the accordion below to learn more.

2. Use of the information

Simulations Plus uses any information collected to enhance your experience in our network, whether to provide interactive or personalized elements on the site or to better prepare future content based on the interests of our users, including sending important news events (however, you may unsubscribe at any time).  No information is resold to third parties. We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that:

  1. for which we have been given permission or which may be of interest to you based on the information you provided us;
  2. as necessary to deliver the Services you purchase or interact with;
  3. as we might be required or permitted for legal compliance, or other lawful purposes.

Expand the accordion below to read more details on what these include.

3. Options we provide for you to access, update or otherwise take control of your personal data we process

Simulations Plus makes it easy for you to control the information you provide to us. Our policy explains how you can make choices about your information, and the measures we’ve put in place to keep your information secure. Expand the accordion below to read more on how we accomplish this.

Information we gather & track

Account related information is collected in association with your use of our Services, such as purchases, when products renew or expires, information requests and customer service requests and notes explaining what you asked for and how we responded.

Cookies (a string of information which assigns you a unique identifier that we store on your computer)

Cookie Consent Policy we may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our websites; cognigencorp.com, dilisym.com, and simulations-plus.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”) to help customize the Site and improve your experience. This allows us to track your browsing behavior, links clicked, and to collect various data, including analytics, about how you use and interact with our Services. We can then provide you with more relevant product offerings, a better experiences on our sites and to collect, analyze and improve performance of our Services.  We may also collect your location (IP address) so that we can personalize our Services.

We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy on the Site. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification. You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Site after the date such revised Cookie Policy is posted.

Data about Usage of Services is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs and location information.  This information includes specific data about your interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers (HOSTIDs) and error data, and some of this data collected might be capable of an be used to approximate your location.

Supplemental Data may be received about you from other sources, including publicly available database or third parties (ex. GoToWebinar), in which case we may combine this data with information we already have about you so that we can update, expand, and analyze the accuracy of our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

 

Use of the information

Delivering, improving, updating, and enhancing the Services we provide for you.  We collect various information relating to your purchase, use and/or interactions with our Services. We utilize this information to:

  • Improve and optimize the operation and performance of our Services (again, including our websites)
  • Diagnose problems with and identify any security risks, errors, or needed enhancements to the Services
  • Detect and prevent fraud and abuse of our Services and systems
  • Collecting and aggregate statistics about use of the Services
  • Understand and analyze how you use our Services and what products and services are most relevant to you.

Often, much of the data collected is aggregated or statisitical data about how individuals use our Services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat accordingly.

Sharing with trusted third parties. We may share your personal data with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf such as:

  • Processing credit card payments (ex. QuickBooks, Square, PayPal)
  • Serving advertisements (ex. MailChimp, Constant Contact)
  • Conducting surveys (ex. Survey Monkey, Survey Hero)
  • Performing analysis of our Services and customer demographics (ex. Google, Dataorama)
  • Communicating with you, such as by way of email or survey delivery (ex. Microsoft Outlook, Thunderbird)
  • Customer relationship management (ex. ACT, Salesforce.)

We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing or retaining your personal data for any other purpose than as they have been specifically contracted for (or without your consent.)

Communicating with you. We may contact you directly or through a third party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

  • Email
  • Text (SMS) messages
  • Telephone calls

You may also update your subscription preferences with respect to receiving communications from us by clicking on the unsubscribe link in the footer of each promotion email or sending an email directly to unsubscribe@simulations-plus.com.

If we collect information from you in connection with a co-branded offer, it will be clear at the point of collection who is collecting the information and whose privacy policy applies. In addition, it will describe any choice options you have in regards to the use and/or sharing of your personal data with a co-branded partner, as well as how to exercise those options.

If you make use of a service that allows you to import contacts (ex. using email marketing services to send emails on your behalf), we will only use the contacts and any other personal information for the requested services. If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at privacy@simulations-plus.com.

Transfer of personal data abroad. If you utilize our Services from a country other than the country of where our servers are located (United States), your communications with us may result in transferring your personal data across international borders. Also, when you call us or initiate a chat via social media, we may provide you with support from one of our global locations outside your country of origin. In these cases, your personal data is handled according to this Privacy Policy.

Compliance with legal, regulatory and law enforcement requests. We cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

To the extend we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.

Website analytics. We use multiple web analytics tools provided by service partners such as Google Analytics, Facebook Page Insights, Twitter Analytics, and Moz to collect information about how you interact with our websites, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information.  We use the information provided by these tools to improve our Services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the services provider (ex. Google Analytics.) The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service provider in accordance with their individual privacy policies.  You can control the technologies we use by managing your settings through the “cookie banners” that may be presented (depending on URL of website visited) when you first visit our webpages or by utilizing the settings in your browser or third party tools (ex. Ghostery, Ad-Block Plus) and others.

Targeted advertisements. Targeted ads or interest-based offers may be presented to you based on your activities on our webpages and other websites, and based on the products you currently own. These offers will display as varying product banners presented to you while browsing. We also partner with third parties to manage our advertising on our webpages and other websites. Our third party partners may use technologies such as cookies to gather information such activities in order to provide you with advertising based upon your browsing activities and interests, and to measure advertising effectiveness. If you wish to opt out of interest-based advertising click here. Please note you will continue to receive generic ads.

Third-party websites. Our websites; cognigencorp.com, dilisym.com, and simulations-plus.com contain links to third-party websites. We are not responsible for the privacy practices or the content of third party sites. Please read the privacy policy of any website you visit.

Options to control your personal data

How you can access, update, or delete your data.

 To easily access, view, update, delete or port your personal data (where available), or to update your subscription preferences please email privacy@simulations-plus.com.

If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.

Opt out of communications: You may opt out of receiving promotional communications from us & update your email preferences by using the links in the footer of each email or by contacting us by email, phone, US mail or website Contact Us form, as provided below to have your contact information removed from our promotional email list and/or customer relationship database.  Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services.

How we secure, store, and retain your data.

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.

We retain personal data only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

  • Mandated by law, contract or similar obligations applicable to our business operations;
  • for preserving, resolving, defending or enforcing our legal/contractual rights; or
  • needed to maintain adequate business and financial records.

If you have any questions about the security or retention of your personal data, you can contact us at privacy@simulations-plus.com.

“Do Not Track” notifications.

Some browsers allow you to automatically notify websites you visit not to track you using a “Do Not Track” signal. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you may visit www.allaboutdnt.com

Changes in our Privacy Policy.

 We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page, at least (30) days prior to implementation of the changes.

Data Protection Authority.

If you are a resident of the European Economic Area (EEA) and believe we maintain your personal data subject to the General Data Protection Regulation (GDPR), you may direct questions or complaints to our lead supervisory authority:

Office of the Data Protection Officer

Simulations Plus, Inc.

42505 10th Street West

Lancaster, CA, USA 93535

Contact us.

If you have questions, concerns, or complaints about our Privacy Policy, our practices or our Services, you may contact our Office of the DPO by emailing privacy@simulations-plus.com. In the alternative, you may contact us by either of the following means:

  • By Mail: Attn: Office of the Data Protection Officer, 42505 10th Street West, Lancaster, CA 93535
  • By Phone: +1 (661) 723-7723

We will respond to all requests, inquires, or concerns within (30) days.