To ensure success, sales support administrators should have experience in a sales environment and advanced administrative skills. Outstanding candidates understand sales performance metrics and provide excellent administrative support to ensure sales targets are met.

Position Title:

• Sales Support Administrator

Department:

• Business Operations

Responsibilities:

• Maintain and update sales and customer records.
• Prepare quotes in a timely manner for customers.
• Receive and process purchase orders.
• Create and manage sales contracts and agreements.
• Ensure that data and operational records (quotes/orders) in the CRM are accurate and protected against unauthorized access.
• Compile monthly sales reports.
• Serve as initial business point-of-contact to direct messages to relevant departments.
• Research companies and set appointments with prospects and clients.
• Support the sales and/or marketing departments with other administrative tasks, if requested.

Education:

• High school diploma or GED. An associate’s or bachelor’s degree in business administration or similar preferred.

Qualifications:

• Previous experience in sales administration, or a similar role.
• Exceptional interpersonal and customer service skills.
• Experience with CRM software such as Dynamics 365, Salesforce, or ACT!
• Advanced knowledge of administrative recordkeeping.
• Familiarity with sales reports and sales records.